How are you feeling about the downturn? Governments may not yet officially have declared a recession, but the media and millions of ordinary people have. A knee jerk response for many businesses is to ‘batten down the hatches’, cut budgets and let people go.

But no matter what the economic climate, people will still buy what they want and need. The real battleground will be the value people see they are getting for what they spend. And the winners will be companies who take the opportunity to build a really strong organization. The biggest risk you can take is to try to survive doing business as usual!

What is the Opportunity? Read the rest of this entry »

As a customer, I know what it’s like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have worked for your dollar. Either the service is slow and the quality of the goods are poor, or worse the company you are patronizing rigidly enforces poor policies for handling customer issues.

As a business owner I realize the cost of poor service. Poor service decreases impulse purchases, leads to a reduction in repeat business, causes lack of referrals and negatively impacts customer relationships. When you are trying to build a business in a competitive market each of these are critical to your success. In an environment where customers have a dozen or more purchase options it is imperative that great care be taken to build your business.

How are you doing at building your business with customer service? Consider how you would handle the following customer interactions: Read the rest of this entry »

Writing an article doesn’t just mean putting down thoughts into words then typing and writing it. You have to capture the interest of your readers and give them a reason to keep reading. You have to get the attention of the reader and have a firm grasp of their interest and pique their curiosity. Here are five ways you can get creative.

The main ingredient in writing an article is creativity. While creativity may come natural to many people, some of us get writers block. It can be a hair pulling ordeal just to get your creative juices flowing.

Putting words into images in the readers mind is an art. A clear and crisp depiction requires a certain flair that only creativity can provide. Similes and metaphors help a lot, but the way an article gets entwined word for word, sentence by sentence then paragraph by paragraph into a whole article develops the essence of the article.

So just what do you have to do when nothing comes to mind? That’s a fair question but unfortunately, there’s no surefire ways to get those perfect ideas to pop into your head. But, there are easy ways to get your creative juices flowing and put you into a perfect mindset and state of mind. Here are five of them Read the rest of this entry »